FAQ / Inquiry

FAQ

Super Million Hair

  • Charged with static electricity, Super Million Hair fibers bond securely to your own hair and conceal balding areas leaving your hair looking thicker.

  • No, Super Million Hair will not damage your skin. We use specially processed plant-based fibers that are gentle on the skin. While we conduct skin patch tests, this does not guarantee that no one will experience an allergic reaction.

  • No, Super Million Hair will not clog your pores. It look like powder, but it’s fiber cut into 0.3 to 0.5 mm.

  • No, Super Million Hair will not fall out in rain or wind. When dry, Super Million Hair Mist protects your hair from rain, wind, or sweat, and keeps Super Million Hair firmly in place. Simply towel dry wet hair. Do not rub your head or hair.

  • Super Million Hair comes out when your hair is shampooed because shampoo contains a surface-active agent that works to decrease any kind of contaminant.

  • Yes, you should wash your hair everyday. We recommend you wash your hair regularly and maintain a beautiful hairstyle because the outer layer of skin on the scalp is excreted every day. Greasy hair may cause fluff build-up.

  • Yes, Super Million Hair is easy to apply all by yourself. With a hand mirror, check to make sure the thinning area is completely covered. Over time, you’ll learn how much to use on your hair. Soon, you’ll be able to do it without using a mirror.

  • It does not mark or stain. If you sprinkle Super Million Hair on your cloth, it will dust off easily.

  • Super Million Hair is made from rayon enzyme pulp fibers.

  • It will last until you shampoo it out if you refrain from combing or brushing your hair. It may stain your pillow. We recommend you cover your pillow with a towel when you sleep.

  • [Super Million Hair 40g]
    See the bottle through the sun light or in the light when you see how much is remaining.

    [Super Million Hair 15g and 25g]
    A small window is provided on the side of the container. If it is difficult to see how much is remaining, peel off the silver film.

  • Super Million Hair is made of fibers, so there might appear to be more or less of the product depending on its color and any movement (e.g. vibrations) experienced during transport. However, rest assured that all products contain a standard weight (in grams) of product.

  • Yes, Super Million Hair is good for alopecia areata. Apply Super Million Hair Mist first on your head, then spray Super Million Hair, finally spray Super Million Hair Mist again.

  • No problem. After applying the baldness remedy, dry your hair with a hairdryer, and then apply Super Million Hair. If you do not blow dry your hair first, Super Million Hair may curl up.

  • No, Super Million Hair will not clog the drain. It is cut into very small 0.3 to 0.5mm pieces. There’s no need to worry about clogging the drain.

  • Yes, it is okay to wear a hat or a helmet. If the hat or helmet touches Super Million Hair directly, it may fall out. You must apply Super Million Hair Mist to secure Super Million Hair.

  • Yes. If there is still some hair on your head, it is enough to aid in covering the thinning area.

  • All of our products are unisex, so of course, women can use them as well. Our Super Million Hair also offers a wide range of color options. Since it is not a hair dye, we recommend choosing a shade slightly darker than your natural hair color.

  • Super Million Hair can be used by a wide range of people, regardless of their age or gender. However, while we take safety into full consideration, please refrain from using it on infants due to risk of accidental ingestion or contact with mucous membranes such as the eyes, mouth, and nose.

  • Super Million Hair should not be used together with pomade or liquid cream because the oil contained in pomade and liquid hair creams may cause Super Million Hair to curl up, leaving an undesirable finish.

SMH Hair Foundation

  • For those who want to conceal grey roots or cover their face line or side burns.

  • This product is similar to facial foundatoin, as it covers the pores on your scalp. Be sure to wash it out before going to bed to maintain a clean scalp and healthy pores.

  • Please do not use hairdressing products together with SMH Hair Foundation as they might clog the puff, causing the powder to stop coming out.

  • SMH Hair Foundation is designed to cover grey hair and is not suitable for wide, thinning area. However, it can effectively conceal small bald spots, such as those cause by alopecia areata by darkening the scalp.

  • Please be careful when wearing a hat and helmet, as the color of the powders may transfer due to friction.

  • Please do not wash the puff because it is not removable or washable.

Service

  • Certainly. Please select your desired items from the online shopping site for the Japanese domestic version (https://www.ruan.co.jp/store/products/list). When proceeding to the order process, kindly provide details such as your hotel address and dates of stay. Additionally, please ensure to notify us at least 10 days before your requested delivery date.

  • We kindly ask that payments be made by credit card.
    We accept Visa, MasterCard, JCB, American Express, and Diners Club credit cards.

  • The six colors sold in Japan (such as Black and Dark Brown) can be purchased from stores listed on the dealer page (https://www.ruan.co.jp/shop/#antenna). If you wish to purchase other colors designed for overseas markets, please visit the Ginza Showroom in Tokyo (https://www.ruan.co.jp/ginza-showroom) or have them delivered to your hotel. For delivery to your hotel, please place an order at least 10 days before your desired delivery date via the Japan-only online shopping site (https://www.ruan.co.jp/store/products/list). During the order process, make sure to provide your hotel details in the designated fields.

  • During your next visit to Japan, please bring the service voucher to the nearest branch office for exchange. You can check the branch office information at (https://www.ruan.co.jp/company/).

    　　*Tokyo Head Office
    　　*Gunma Main Office
    　　*Nagoya Branch Office
    　　*Osaka Branch Office

  • The products available for overseas and domestic markets differ, so we kindly ask you to place your order through the Japan domestic online shopping site (https://www.ruan.co.jp/store/products/list).

  • We ship via EMS (Express Mail Service), and the shipping fee varies depending on the country and the weight of the products. After you place your order (海外URL), we will inform you of the shipping cost.

  • We usually ship within 5 business days. However, if public holidays or long holiday periods are included, it may take around 10 days for the shipment to be processed.

  • The delivery time varies depending on the country, region, and circumstances, but it usually takes about 10 days to 2 weeks for delivery.

  • The Super Million Hair Mist has a high alcohol content, making it difficult to handle during EMS transportation. Therefore, we do not offer shipping to individual customers. Please consider ordering through an agent in your country (代理店URL) or using a commercially available hard-type spray (hair styling product) as an alternative.

Inquiry

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